You have the right to return the products you have purchased and to request their replacement a) in all cases in which, due to the proven fault of colortools.com.gr, you were delivered products other or substantially different from those you ordered b) in all cases in in which there was a defect in the product or an agreed property is missing and provided that the buyer's rights have not been statute-barred or the defect or missing property is not material.

You have the right to return the products you have purchased and request their exchange with another product or products up to the amount of the price you have paid or with an additional price if you wish, within fourteen (14) days of receiving the product.

You have the right to return the products you have purchased and request payment of the price you paid us a) in all cases where the product has been defective or lacks an agreed quality and provided that it is not otherwise provided by the manufacturer's warranty or the defect or missing quality is not significant and (b) within 14 days of delivery of the product c) Upon a refund agreement in the case of the customer's fault, the customer bears all related costs, which will be deducted from the net value of the product.

In addition, for all cases, the product to be returned must be accompanied by the original purchase document. For all the above cases, the products to be replaced must be in the condition received by the customer, complete and undamaged, and their packaging must be the one that normally accompanies the product and must be in excellent condition, together with all the documents that accompanied the product (e.g. DAT, Retail Account, etc.). Before any return, it is recommended to consult with the colortools.com.gr Online Store.

In any case, the return and replacement is possible under the following conditions: 1. contact the Online Store on the same day or the next working day 2. in case of changing the product within 14 days with another or others up to the amount of the price or with additional price or withdrawal within 14 days in accordance with article 5 par.10 of Law 2251/1994, the product must not have been used 3. the product is accompanied by all the necessary documents proving the transaction (e.g. DAT , Retail Dept. etc.)